FAQ’s
🎄 Frequently Asked Questions – Keene Mtn. Christmas
Q: What’s included in the installation service?
A: Our service includes a 1:1 design consultation, commercial-grade LED lighting, extension cords, timers, and full professional installation. Lights are custom-fitted to your home and included in the price.
Q: Do you take the lights down after the holidays?
A: Takedown is not included in the base price but can be added as an optional service. We typically schedule takedown appointments in early January.
Q: Do I need to provide my own lights or equipment?
A: Nope! All lights, clips, cords, and timers are provided and professionally installed. You just bring the holiday cheer—we’ll handle the sparkle.
Q: What if I already have my own lights?
A: To ensure quality, safety, and warranty coverage, we only install lighting provided by Keene Mtn. Christmas. This allows us to deliver consistent, professional results.
Q: Do you store the lights after the season?
A: We do not offer storage. If you choose the optional take down service, we can leave the lights with you or recycle them.
Q: What kind of power do I need?
A: We require at least one exterior GFCI outlet for installation. If you’re unsure about your setup, we’re happy to take a look during your consultation.
Q: How far in advance should I book?
A: Early! We begin installations in early November and spots fill up quickly. Booking early ensures your preferred installation date and lighting style.
Q: What areas do you serve?
A: We proudly serve homes within 10 miles of Lake Mary, Florida. Not sure if you’re in range? Reach out and we’ll check!
Q: Can you light trees, bushes, and other landscaping?
A: Absolutely! We light rooflines, windows, walkways, palm trees, shrubs, and more. Let us know your vision—we’ll make it glow.
Q: Are you licensed and insured?
A: Yes. We are fully insured, and your installation is performed by a licensed contractor with years of residential and commercial experience.
Q: What makes you different from other installers?
A: We’re a veteran-owned, family-run team that blends event planning artistry with professional-grade installation. We don’t just hang lights—we create an experience.
Q: Do you offer decorating services beyond lighting?
A: Yes! We offer front door and porch décor, including garlands, wreaths, bows, lanterns, and custom displays. Just let us know your style, and we’ll craft a festive welcome.
Q: Can you help decorate for a holiday party or special event?
A: Absolutely. We offer one-day setup services for outdoor holiday parties, neighborhood events, or seasonal photo ops. From patio lighting to festive backdrops, we’ve got you covered.
Q: Are these optional décor services included in the base lighting package?
A: No, optional décor services are add-ons, quoted based on the scale of your design. We’ll walk through ideas and pricing during your consultation.
Q: Can you decorate my mailbox, fence, or yard signs?
A: Yes! We can add lighted garland, mini lights, and bows to mailboxes, fencing, yard stakes, and small trees or topiaries. It’s all customizable.
Q: Do you offer themed or color-specific décor?
A: Definitely. Whether you want classic white, red-and-green, or a coastal Florida twist, we’ll tailor your lighting and décor to match your vision and home aesthetic.
Q: What about commercial or storefront lighting?
A: We offer limited commercial packages for boutique storefronts and professional offices. Contact us directly for a quote—we’d love to light up your business!
